Privacy Policy
Your privacy matters to us at arihetivoehari
Last updated: January 15, 2025
Introduction and Overview
At arihetivoehari, we understand that your personal information is valuable. This privacy policy explains how we collect, use, store and protect your data when you visit our website, use our investment analysis services, or interact with our educational content.
We're committed to transparency about our data practices. This policy complies with the Australian Privacy Principles under the Privacy Act 1988 and reflects our genuine commitment to protecting your information.
By using our services, you're trusting us with your information. We don't take that lightly, and this policy explains exactly what we do with that trust.
Information We Collect
Personal Information You Provide
We collect information you voluntarily share with us, including:
- Contact details like name, email address, and phone number when you sign up for our services
- Professional information such as investment experience and financial goals during consultations
- Communication preferences and feedback you provide
- Educational program enrollment information and progress tracking
- Payment information when you purchase our analysis services
Automatically Collected Information
When you visit our website, we automatically collect certain technical information:
- IP address and general location information
- Browser type, device information, and operating system
- Pages visited, time spent on our site, and referral sources
- Cookie data to improve your browsing experience
How We Use Your Information
We use your personal information for specific, legitimate purposes that benefit both you and our service quality:
Service Delivery and Communication
- Providing investment analysis and educational content tailored to your needs
- Responding to your inquiries and providing customer support
- Sending you program updates, educational materials, and service-related communications
- Processing payments and managing your account access
Service Improvement
- Analyzing website usage to improve user experience and content relevance
- Developing new educational programs based on client feedback and needs
- Ensuring our security measures protect against unauthorized access
Important Note
We never sell your personal information to third parties. We don't use your data for unsolicited marketing campaigns, and we only contact you about services you've expressed genuine interest in.
Data Sharing and Third Parties
We're selective about when and how we share your information. Here's our approach:
Service Providers
We work with trusted Australian and international service providers who help us deliver our services:
- Payment processors for secure transaction handling
- Email service providers for educational content delivery
- Analytics providers to understand website performance
- Cloud storage providers for secure data hosting
These providers are contractually bound to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by Australian law, court order, or to protect the rights and safety of our clients and business operations.
Data Retention and Storage
We keep your information only as long as necessary for legitimate business purposes and legal requirements.
Account Information
Retained while your account is active, plus 7 years after account closure for financial record requirements under Australian tax law.
Communication Records
Email correspondence and support communications kept for 3 years to maintain service quality and resolve any future inquiries.
Website Analytics
Anonymous usage data retained for 26 months to understand long-term trends in user behavior and content effectiveness.
When retention periods expire, we securely delete or anonymize your information using industry-standard methods.
Your Privacy Rights
Under Australian privacy law, you have significant control over your personal information:
Your Right | What This Means |
---|---|
Access | Request a copy of all personal information we hold about you |
Correction | Ask us to update or fix incorrect information in our records |
Deletion | Request removal of your data (subject to legal retention requirements) |
Portability | Receive your data in a common format for transfer to another service |
Complaints | Lodge concerns about our privacy practices with us or the Australian Privacy Commissioner |
To exercise these rights, contact us using the information below. We'll respond within 30 days and provide clear explanations of any actions we take.
Security and Protection Measures
We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure.
Technical Safeguards
- SSL/TLS encryption for all data transmission between your device and our servers
- Encrypted database storage with regular security updates and monitoring
- Multi-factor authentication for staff access to client information systems
- Regular security audits and vulnerability assessments by independent experts
Operational Security
- Staff training on privacy obligations and secure data handling practices
- Access controls ensuring team members only see information necessary for their role
- Incident response procedures for immediate action if any security concerns arise
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and provide personalized content.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality and security
- Performance cookies: Help us understand how visitors interact with our content
- Functional cookies: Remember your preferences and settings across visits
- Analytics cookies: Provide insights into content effectiveness and user engagement
You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit some website features.
International Data Transfers
While we primarily store data within Australia, some of our trusted service providers operate internationally. When we transfer your information overseas:
- We ensure recipients provide adequate privacy protection equivalent to Australian standards
- We use contractual safeguards requiring overseas providers to protect your information
- We only work with providers in countries with recognized privacy frameworks
- We monitor compliance with these protections through regular reviews
Updates to This Policy
We review and update this privacy policy annually or when significant changes occur to our data practices. When we make important changes:
- We'll notify active users via email at least 30 days before changes take effect
- We'll post the updated policy on our website with a clear "last updated" date
- We'll highlight significant changes in plain language explanations
- We'll maintain previous policy versions for your reference
Continued use of our services after policy updates indicates your acceptance of the changes.
Privacy Contact Information
Questions about this privacy policy or how we handle your information?
Email: support@arihetivoehari.com
Phone: +61417688355
Address: 6/11 Kinta Dr, Beresfield NSW 2322, Australia
We aim to respond to privacy inquiries within 5 business days.